Frequently Asked Questions (FAQs) & Policies

General Information

  • We are open 8-5pm everyday, 365 days a year. Summer hours (Memorial-Labor Day) are 8-6pm.

  • We are located just a short walk from Kailua Beach Park at 130 Kailua Rd., Kailua 96734.

  • Yes. We offer 25% off all rental & guided tours* as well as offer 15% discount on everything in our retail store with valid Hawaii State Identification. All other forms of proof of residency will not be accepted.

    *Excludes Dec 25 -Jan 4

  • We do deliveries to private residences only in Lanikai and Kailua for rentals that are a minimum of 3 days. We are not able to do any deliveries to any beaches or other public place.

  • We provide complimentary wifi at our shop. Feel free to ask the staff upon your arrival for the most up-to-date password.

  • Yes. We regularly sell our used kayaks, paddleboards, and surfboards at a heavily discounted price. Feel free to stop by our store to check out what we currently have available.

Tour INFOrmation

  • There is no cancellation or rescheduling fee for tour reservations as long as we are notified at least 24 hours or by noon the day before of the reservation time.

  • **Guided Tours**

    2-Hour Kayak Tour: Minimum 8 years old for group tours. Under 8 can book "Private-Group" tours.

    5-Hour Kayak Tour: Minimum 13 years old for group tours. Under 13 can book "Private-Group" tours.

    Participants under 18 must be accompanied by an adult. Participants under 16 must paddle in a double kayak with an adult, 18 or older.

  • Are permits necessary to visit Flat Island or Moku Nui Island (Mokulua Islands)?

    Yes. The Hawaii Dept. of Land and Natural Resources, Fish and Wildlife Division, manages these offshore islands as bird nesting sanctuaries. A $3/person/day permit is required for landing but can apply to both islands (Popoi'a and Moku Nui). Permits are included with all of our guided tours, lessons and self guided tours packages. Permits cannot be reserved or purchased in advance but are generally available when you check-in for your equipment. The <a ahref="http://dlnr.hawaii.gov/">DLNR</a> regularly sends enforcement to the islands with fines costing as much as $1500 for not having a permit. With the permits only costing $3 per person, it's not worth the risk of not getting a permit.

  • We offer a 2-hour guided kayak tour to Flat Island and a 5-hour guided kayak tour to the Mokulua (Twin) Islands.

  • Locker rentals are included with all tour packages.

rental INFOrmation

  • You must rent a kayak, sup or bike for a minimum of 3 days for free delivery in Kailua/Lanikai. All other equipment can be added to the delivery including stand up paddle boards, kayaks, surfboards, bikes, beach chairs, snorkel sets, boogie boards and coolers.

  • With our wide variety of kayaks, we can accommodate almost any size paddler for both rentals &amp; our tours.

    For participants greater than 250lbs (113Kg) wanting to paddle in a single (1-person) kayak, a double kayak will be set up as a single kayak to accommodate the participant.

    For a pair of participants wanting to paddle together with a combined weight over 400lbs (1481Kg), a triple kayak will be set up as a double kayak to accommodate the participants.

  • There is no cancellation or rescheduling fee for rental reservations as long as we are notified at least 24 hours or by noon the day before of the reservation time.

  • **Rentals **All ages are welcome as long as they are able to swim or are comfortable floating in the water with a life jacket/PFD. Minimum 30 Lbs.

  • Are permits necessary to visit Flat Island or Moku Nui Island (Mokulua Islands)?

    Yes. The Hawaii Dept. of Land and Natural Resources, Fish and Wildlife Division, manages these offshore islands as bird nesting sanctuaries. A $3/person/day permit is required for landing but can apply to both islands (Popoi'a and Moku Nui). Permits are included with all of our guided tours, lessons and self guided tours packages. Permits cannot be reserved or purchased in advance but are generally available when you check-in for your equipment. The <a ahref="http://dlnr.hawaii.gov/">DLNR</a> regularly sends enforcement to the islands with fines costing as much as $1500 for not having a permit. With the permits only costing $3 per person, it's not worth the risk of not getting a permit.

  • Self guided package includes all of our rental gear, lockers, bike, and lunch. Rentals is pay as needed.

  • The dry bags available for rental are 35 liters. This is typically more than enough to carry a wallet, phone, keys, sunscreen, and towel.

  • We offer the following rentals:

    • single-person kayaks

    • double-person kayaks

    • stand up paddleboards (SUPs)

    • surfboards

    • snorkel masks/fins

    • bicycles

    • beach chairs

    • beach mats

    • dry bags

    • paddles

    • coolers

    • boogie boards

    • life jackets.

  • We recommend bring lots of water, reef-safe sunscreen, sunglasses with retainers, water shoes, swimsuits or clothing you are comfortable getting wet, UV protected rashguards, dry bags, hats, a change of clothes for afterwards, a towel, and snacks to have while out on the water.

  • We do not rent umbrellas, but we do have umbrellas available for purchase in our retail store.

  • The Hawaiian green sea turtles, or honu in hawaiian, can be found all over Kailua bay. Typically, the turtles eat algae and the most common place to see the algae is by the reef in front of Lanikai beach.

  • It is a 5 mile round trip paddle. Usualy it takes an hour to an hour and a half to get to the Mokulua Islands. If you suspect that this may be too long of a paddle for you, we suggest that you paddle out to Flat Island (Also a state seabird sanctuary) or Lanikai beach (Great for snorkeling).

  • We offer snorkel sets including mask, snorkel, and fins for half day (4 hours), full day, and multi-day rentals.

  • In our experience, yes, expect for all the clothes that you wear kayaking to get soaked.

  • We recommend calling the shop at 808-262-2555 immediately if you suspect that you will be late returning your kayak. We can easily extend your rental time if contacted before the rental time is up. However, for late rental gear, we reserve the right to charge the credit card on file a late fee per hour that the kayak is late.

  • We almost always recommend that you rent a dry bag when going out there on the water. Oftentimes, people forget that they need somewhere dry to put their cellphones, keys, wallet, etc.

  • We rent both small (12"x12"x12") and large (12"x24"x12") lockers.

  • A credit card is required to book/reserve a kayak or paddleboard.

transportation

  • We offer transportation to our shop for an additional $30 for the following tours and times:

    2 Hour Guided Kayak Tour – 9:15am

    Twin Island Guided Kayak Tour – 9am

    Self-Guided Kayak Tour – 9:15am

    Self-Guided SUP Tour – 9:15am

    Transportation is included with the price of the Kailua Beach Tour.

  • We provide free carts in which participants can roll the kayaks to the beach (~5-10 minute walk) or free pads and straps if you wish to put them on your car.

  • We have free parking available for rental and tour customers.

Health/Safety

  • There are 2 lifeguard towers with lifeguards located at Kailua Beach. Additionally, on our guided tours, each of our guides is CPR, First-Aid, and ocean lifeguard certified.

  • Sharks are incredibly rare in Kailua bay. But, it is still the ocean so there is always the chance to encounter a shark while paddling in Kailua.

  • Yes. You don't have to be a great swimmer but you should feel comfortable enough to swim back to your kayak with the help of a life preserver (PFD). If you are not a strong swimmer, we recommend joining our 2-Hour Guided Kayak Excursion. This sticks to the calmer, near shore waters.

Policy:

Reservations:

Reservations will be confirmed on receipt of payment in full. Bookings must be for a specific date. The date or period of time the activity/lesson/tour is booked for is the time the activity will happen, regardless of weather and/or changes in your itinerary.

Refunds:

No refunds are due for activities/lessons/tours voluntarily reduced in length. If weather and/or wind require the activity/lesson/tour to be modified no refund is due.

Cancellations:

In the event KBA must cancel a tour or rental, KBA will try to reschedule customers the following day at their convenience. If KBA is unable to accommodate a reschedule, customers are entitled to a one- hundred-percent (100%) refund.

Rentals:

  1. Cancellations received before 12:00PM on the day preceding the activity will be refunded 100% of the paid fees.

  2. Cancellations made after 12:00PM on the day preceding the activity, will incur a $10 fee per piece of equipment.

  3. There is no charge to reschedule a rental reservation up until the time of the activity.

  4. Groups consisting of 14 participants or more and/or customized activity packages require 7 days notice of cancellation to avoid a 50% charge and may incur additional fees based upon arrangements.

Tours & Lessons:

1. There is no charge for cancellations/rescheduling made before12:00 PM the day preceding the activity date.

2. There is a $25 rescheduling fee per-person if the activity is rescheduled after 12:00 PM the day preceding the activity date.
3. There is a cancellation fee of one hundred percent (100%), if cancelled after 12:00 PM the day preceding the activity date.

4. No shows will be billed at 100 percent (100%).

5. Groups consisting of 14 participants or more and/or customized activity packages require 7 days notice of cancellation to avoid a 50% charge and may incur additional fees based upon arrangements.

Interest-Based Advertising

We allow third-party advertising companies to collect certain information when you visit our site. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you (i.e. interest-based advertising). They may also use persistent identifiers to anonymously track your Internet usage over time and across other websites in their networks beyond our site. For example, if you visit one of our tour pages, we may later serve you a targeted ad for that particular tour as you browse the internet. If you visit our contact us page and fill out the form, we will collect personal information – specifically your name and email address. This website does not respond to “Do Not Track” signals sent from your browser or device. Any material changes to this notice will be posted to this website. To learn more about interest-based advertising or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at www.aboutads.info and Networking Advertising Initiative at www.networkadvertising.org/choices.

Effective Date: December 2, 2015